Lou is a Human Resources professional with expertise in organization development, learning and development, and employee relations. As the Verizon Vice President of Global Learning & Development, Lou is responsible for enterprise-wide learning & development including: Verizon’s Learning Strategy, Leadership Development, Product Training; CS & Sales Training (all consumer & business channels – employee & outsource vendors); Customer Training (business channel); Systems/Process/Policy Training; HR / Legal & Compliance Training; Network & IT Technical Training; Tuition Assistance; L&D Systems, Operations & Analytics and online performance support. Lou manages a virtual team of over 900 learning professionals across the globe. Prior to Verizon, Lou was a Management & Organizational Consultant with OhioHealth and she held various HR positions with CompuServe.
Lou is a member of ASTD and SHRM. Under her leadership, Verizon has been recognized as a 2021 CLO Learning Elite organization, ranking #1. Verizon has also ranked in the ATD BEST for 8 consecutive years and has been recognized for 12 consecutive years as a Training magazine Top 125 organization, ranking #1 in 2012 and 2013. Verizon was inducted into the Training Top 10 Hall of Fame in 2014 where they remain an active member. Her team has received numerous Brandon Hall Group HCM Excellence Awards and ROI Institute Awards.
Lou earned a Master of Labor and Human Resources, Master of Science and Bachelor of Science – all from The Ohio State University.
Her oldest son is an active member of the United States Marine Corp and her other son is an undergraduate at NYU. Both have inspired her personal passion for using innovative, commercial technologies for enterprise learning. She currently lives in Hopatcong, NJ with her husband.