Jennifer is a visionary leader skilled in building trusted partnerships with peers, leaders and stakeholders at all levels of the organization. She has comprehensive experience in all aspects of the learning & development discipline including performance analysis, design, development and implementation across Manufacturing, Commercial and Global Functions, both in the US and Globally. Jennifer consistently contributes to business outcomes and implements learner-centric design strategies that advance intelligent, personalized learning experiences. She is highly developed in instructional systems design, leadership, business acumen and analytic capabilities. Jennifer is known for her ability to exceeds expectations and KPIs in leading strategy, transformational change, and executing initiatives that build workforce capability.
In her current role as Lead of learning architecture for Merck’s Manufacturing Division, she is part of the newly established Integrated Learning Experiences Team with the strategic intent to build workforce capability by creating continuous learning and development experiences that inspire and fuel growth by fusing the art and science of learning and development to drive speed and value. Merck’s Manufacturing Division includes over 55 sites and 21,000 employees worldwide.
Prior to this role, Jennifer was the Learning Ecosystem Leader for the Manufacturing Division responsible for the oversight and management of multiple learning systems tied to Manufacturing Divisional Quality Management System (QMS), Manufacturing the Future Strategy, and Global L&D Strategy 2020 in MMD to ensure development of capabilities required to deliver compliant supply and business outcomes. She led a diverse portfolio of digital experiments that yielded measurable evidence of reduction in training timeline and accelerated time to competence. Jennifer established a Proof of Value business case and blueprinted two AI driven scenario-based simulations targeted to a Manufacturing growth site and Global L&D. She innovated GMP training standards through deployment of digital tools to improve quality and speed of qualified shop floor employees.
Jennifer has held various strategic and client-facing leadership roles in Merck’s Commercial Division including Global Head of Commercial Learning & Development to develop commercial capabilities across all roles in marketing, market access, account management, business development, and sales. She led innovative initiatives that prepared a Global Oncology workforce to be a high performing, respected field force in a dynamic, complex business environment faced with rapidly increasing number of disease areas, increasing volume of new data, significant hiring of new recruits.
Jennifer has led strategy & execution of several world-wide Strategic Imperatives including, Merck’s Commercial Division Integration Learning Plan for merger, Start-up of a Global Learning Governance Council, Six Sigma Greenbelt initiatives, and the deployment of a single LMS to Merck’s Commercial Division.
In and outside of Merck, Jennifer commits to coach and mentor talent at multiple stages of careers. She and her husband Mike enjoy spending time with their two teenager daughters who are active in athletics and community service.
Jennifer received a Bachelors of Fine Arts, Graphic Design from West Chester University and a Masters in Education, Instructional Systems from the Pennsylvania State University.