Erica Jones is a talent development and business professional with 25 years in the communication technology industry. In her current role at Verizon, Erica leads leadership development, enterprise and corporate upskilling, and learning operations. She believes there is great power in continuous learning that unlocks opportunities and breaks through barriers for people and society. She’s incredibly passionate about leveraging coaching paired with inclusive leadership as a critical lever to drive employee and company success. Erica is a proud alum of the University of Washington with fields of study in business administration and finance. She is also a Certified ROI Professional (CRP).